Kotter International - Case Studies

Case Studies

The 8-Step Process for Leading Change has a proven track record in a wide variety of organizations around the world, and Kotter International is the world's leading expert on implementing Dr. Kotter's 8-Step methodology for successful change.

NetApp: Case Study

NetApp is a global enterprise storage and data management solutions company based in Northern California. In 2009, NetApp had $4B in revenues and 7000 employees worldwide. Although the company was growing, it was also facing significant challenges. Through a consultant’s study, NetApp came to realize that their customers were changing how they purchased data management solutions.

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Red Robin: Case Study

Red Robin, the national family restaurant chain, was facing a great challenge – how could they get their new restaurants to become profitable faster than anyone assumed possible? They were able to overcome this challenge using John Kotter’s 8-Step Process for Leading Change. It helped them meet their transformation goals, by helping overcome the resistance to change along the way.

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Norfolk Southern: Case Study

When Katie Frazier first joined Norfolk Southern’s Atlanta terminal, she felt it was running well but still felt more could be done to improve operations. She was also concerned about safety issues. As she got comfortable in her new job, she was wracking her brain, struggling with how to help the company take its safety and operations standards from just “good enough” to a higher level.

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LeadCap: Embracing the 8-Steps

John Kotter's work has been used broadly to effect major changes in corporations around the globe. Its impact, however, has been much wider than business. Leadcap.org embraced Dr. Kotter’s 8-Step Process for Leading Change to drive their mission to transform leadership in India. The organization used these methods to begin to build a sense of urgency among young people in India to democratize leadership across a county that has been stifled with a old caste system mentality. Leadcap.org built a guiding coalition that created a clear vision for the transformation.

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Centrelink: The Power if the Guiding Coalition

This case focuses on how the CEO of Centrelink (a newly-created government social service agency in Australia), Sue Vardon, utilized Dr. John Kotter’s 8-Step Process to not only integrate two different organizations, but to establish a new, sustainable and accountable culture anchored in values and performance. The case contents are adapted from the article “Cultural Change Case Study: Centrelink” by John Halligan.

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