In the Heart of Change, the authors practice what they preach, they have culled, from hundreds of interviews conducted by Deloitte Consulting, the 34 most instructive and vivid accounts of companies undergoing large-scale change. With chapters organized by each of the eight stages of change Kotter identified in his 1996 bestseller Leading Change, the authors deftly contrast success stories with fumbles, then utilize the compare-and-contrast format for lively “how-to/how-not-to” discussion.

International Editions

The Heart of Change NEW